Privacy Policy – 1jjj Game Data Protection

1. Introduction

At 1jjj game, we take privacy seriously. Pakistan players share personal and financial information with us when they register an account, make deposits in PKR and use the platform – and we understand that trust is something you earn through how you actually handle that information, not just through what you write in a policy document.

This Privacy Policy is written in plain language. It is not a document designed to obscure what we do or bury important information in legal language that most people would not read. We want every player on the platform to be able to understand exactly what happens with their data – from the moment they register to long after they last log in.

By registering an account on the 1jjj game platform or by using any of our services, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register or continue using the platform.

1jjj game acts as the data controller for personal information collected through the platform. If you have any questions about how your data is handled, the contact details in Section 12 are where to start.

2. Data We Collect

We only collect information that is actually necessary for operating the platform, verifying identity, processing payments and keeping accounts secure. Below is a straightforward breakdown of the categories of data we collect and when we collect them.

Information you provide directly

• Full name and date of birth (required at registration for age verification)
• Email address and account password
• Mobile number (used for account security and notifications)
• Residential address (required during identity verification)
• Identity document details such as CNIC number, passport or driving licence (collected during KYC verification)
• Payment method details including JazzCash or Easypaisa account numbers, bank account information and card details where applicable

Information collected automatically

• IP address and approximate location derived from IP
• Device type, browser version and operating system
• Pages visited, time spent on each section and navigation patterns within the platform
• Session timestamps, login times and logout events
• Game activity including titles played, bet amounts and session durations

Information from third parties

• Identity verification results from our KYC provider
• Transaction confirmation data from payment processors such as JazzCash, Easypaisa, Raast and bank networks
• Fraud screening signals from our risk management partners

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively or hold data that we have no genuine use for. The table below explains exactly why we use each type of information.

• Account management: Your name, email and password are used to create and maintain your account, authenticate your login and allow you to access your account history and settings.
• Age and identity verification: Date of birth and identity documents are used to confirm that you meet the minimum age requirement of 18 and to verify your identity before processing withdrawals. This is a standard requirement for all online gaming platforms.
• Payment processing: Your payment details are shared with the relevant processor (JazzCash, Easypaisa, Raast, bank networks) solely to execute the transaction you have initiated. We do not store full card numbers or mobile wallet PINs on our servers.
• Fraud prevention and security: Device data, IP address and behaviour patterns are analysed to detect suspicious activity, prevent multiple account registrations and protect accounts from unauthorised access.
• Customer support: Account and transaction data is used by our support team to assist you when you raise a query or report a problem with a game or payment.
• Platform improvement: Anonymised usage data is analysed to understand which features players use most, identify technical issues and improve the overall experience on the platform.
• Responsible gaming: Session duration data and deposit frequency are monitored to identify patterns that may indicate a player needs support, in line with our responsible gaming commitments.
• Promotional communications: If you have opted in to marketing, we may use your email address to send relevant offers such as PSL cricket promotions, seasonal bonuses or new game announcements. You can unsubscribe at any time from within your account settings.

4. Payment Data and PKR Transactions

All financial transactions on the 1jjj game platform are processed in Pakistani Rupees (PKR). We support deposits and withdrawals through JazzCash, Easypaisa, Raast, standard bank transfer and debit or credit cards. Each of these methods involves sharing some payment data with the relevant third-party processor in order to complete the transaction.

Here is what you should know about how payment data is handled:

• When you make a deposit via JazzCash or Easypaisa, your mobile wallet account number is passed to the respective processor to initiate the transfer. This information is not stored on our platform servers after the transaction is confirmed.
• When you use a bank card, card details are entered directly into a secure payment gateway operated by our payment processor. 1jjj game does not receive or store your full card number at any point.
• Bank account details provided for Raast or direct bank transfers are stored securely and used only to process the transactions you initiate.
• All payment data is transmitted using industry-standard encryption. Payment processors used by 1jjj game are required to maintain their own security standards as a condition of working with us.

5. Cookies and Tracking Technologies

The 1jjj game website and mobile app use cookies and similar tracking technologies to make the platform work properly, remember your preferences and understand how players use the site. Here is a plain explanation of what each type of cookie does.

• Essential cookies: These are necessary for the platform to function. They manage your login session, keep you authenticated between pages and ensure security features work correctly. These cannot be disabled without breaking core functionality.
• Functional cookies: These remember your preferences such as your chosen language, display settings and notification options so you do not have to reset them on every visit.
• Analytics cookies: These collect anonymised data about which pages are visited most often, how long players spend on different sections and where users tend to exit the site. This data is used only to improve the platform and is never tied to individual player identities.
• Security cookies: These help us detect suspicious login attempts, flag unusual activity and prevent fraudulent access to accounts.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. Analytics and functional cookies can generally be disabled without impacting your core gaming experience, though some preferences may not be saved between sessions.

6. Sharing Your Data

We do not sell your personal data to anyone. We do not share your information with third parties for their own marketing purposes. Data is shared only in the following limited circumstances, and only to the extent necessary to deliver the service in question.

• Payment processors: JazzCash, Easypaisa, Raast, card networks and banks receive the payment information necessary to process your deposits and withdrawals.
• Identity verification providers: Our KYC partner receives identity document data to perform age and identity checks on new accounts and ahead of withdrawals where verification is required.
• Fraud and risk management: Anonymised technical data may be shared with our fraud prevention provider to identify suspicious account activity patterns.
• Game providers: When you play a game on the platform, the relevant game studio receives your session data (such as bet amounts and game outcomes) in order to run the game and calculate results. Game providers do not receive your full personal profile.
• Customer support platforms: Our support tooling may store records of conversations and account queries to provide consistent service and audit trails.
• Legal requirements: If required by law or a valid legal process, we may disclose information to the relevant authorities. We will only do so to the extent required and will not volunteer information beyond what is legally necessary.

All third parties with whom we share data are required under contract to handle it securely and to use it only for the purpose for which it was shared. We do not permit any third-party processor to use your data for their own unrelated purposes.

7. Data Security

The security of player data is something we invest in seriously. No online system can guarantee complete protection against every possible threat, but we have put in place a range of technical and organisational measures to reduce risk to an industry-appropriate level.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security)
• Account passwords are stored using strong one-way hashing – we cannot see your password, and neither can any member of our team
• Access to player data within our organisation is restricted on a need-to-know basis. Not every member of staff can access all data types
• Our servers and databases are protected by firewalls, intrusion detection systems and regular security reviews
• Suspicious login activity triggers automatic security alerts, and accounts can be temporarily locked pending verification
• We conduct periodic security reviews of our internal systems and of the third-party services we use

While we take these steps, we also ask that players play their part in keeping their account secure. Use a strong, unique password for your 1jjj game account, do not share your login details with anyone, and contact support immediately if you think your account has been accessed without your permission.

8. Data Retention

We keep your personal data for as long as your account is active and for a period after account closure as required by our operational and legal obligations. The specific retention periods below apply as a general guide.

• Account and identity data: Retained for the duration of your account and for a minimum of five years after account closure, to satisfy anti-money laundering and fraud prevention obligations
• Transaction records: Financial transaction records including deposits and withdrawals in PKR are retained for a minimum of five years after the transaction date
• Game history: Individual game session records are retained for a minimum of two years
• Support correspondence: Records of live chat and email conversations with support are retained for two years from the date of the last message in each thread
• Marketing preferences: If you have opted in to promotional communications, your preference is retained until you unsubscribe or request deletion

After the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be linked back to an individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

9. Your Rights

You have a number of rights in relation to the personal data we hold about you. These rights can be exercised by contacting support using the details in Section 12. We will respond to all valid requests within a reasonable timeframe.

Please note that some rights are subject to limitations. For example, we are legally required to retain transaction records for a minimum period, so a deletion request cannot override that obligation. When a request cannot be fulfilled in full, we will explain why and tell you what we are able to do instead.

10. Children's Privacy

The 1jjj game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification checks are performed as part of the account registration and withdrawal process specifically to prevent underage access.

If we become aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, all associated data will be deleted (except where required for legal reporting purposes), and any balance on the account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor may have registered on the platform using your details or their own, please contact support immediately using the details in Section 12 so we can investigate and act on it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, updates to our technology, or changes in applicable requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page. For significant changes, we will also attempt to notify registered players via their account email address.

It is your responsibility to review this page periodically to stay informed of any updates. Continued use of the platform after a policy update is posted constitutes your acceptance of the revised terms. If you disagree with any changes to this policy, you have the right to close your account and request deletion of your data as described in Section 9.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with our support team. We aim to respond to all privacy-related queries within a reasonable timeframe.

You can reach us via live chat inside the platform after logging in to your account, or by email:

[email protected]

When contacting us about a data request, please include your registered email address and a brief description of what you are requesting so we can locate your account and respond efficiently. We may need to verify your identity before actioning certain requests.

For responsible gaming support and self-exclusion requests, visit our Responsible Gaming page where tools are available directly without needing to contact support first.